Return Policy

Can I return the products?
The store does not offer returns or exchanges for any product after the order has been received.

Can opened or used products be returned?
Opened or used products will not be accepted for return under any circumstances, for reasons of safety and quality.

Is there a return period?
There is no return period; all orders are considered final upon receipt.

Are returns accepted in case of damage or error?
The store does not offer a return policy, but in the event of a clear problem upon receipt, the customer can contact us on the same day of receipt to look into the matter individually.

Who bears the shipping costs?
All shipping costs are non-refundable and non-reimbursable.

Which products are non-returnable?
All products, without exception, are non-returnable and non-exchangeable.
This includes fresh, chilled, or food products.

Is there a warranty on the products?
The store offers no warranty on the products sold.

Do you offer cash back?
The store does not offer cash refunds, store credit, or product exchanges.
Except in cases specifically mandated by applicable law.

Time required to process reports
Any report submitted on the same day of receipt will be reviewed within two working days of receiving the requested information.

Scope of policy application
This policy applies to all products in the store without exception.